Klaviyo is a very popular email marketing solution for e-commerce businesses. Maisie has an integration with Klaviyo that enables you to automatically sync all emails and events collected by your Maisie chatbots and live chat with your Klaviyo account.
In your Maisie dashboard click Integrations near the bottom of the left side navigation menu.
You will now see the Integrations screen. Click the Add button for Klaviyo. If you see the Upgrade button you will first need to upgrade to a higher Maisie plan in order to add the Klaviyo integration.
After clicking the Add button you will see a pop-up that asks you to connect your Klaviyo account by entering your Klaviyo Private and Public API Keys.
To find your Klaviyo Private & Public API Keys login to your Klaviyo account and click the account dropdown in the upper right and select Account.
On the Account screen, select Settings > API Keys.
On the next screen you will see both your Public API key (i.e., Site ID) and your Private API keys. Maisie requires both a Public and a Private API Key. You can choose to use one of your existing Private API Keys with Maisie or, if you prefer, you can create a new API Key just for Maisie by clicking the Create Private API Key button on the right.
After selecting the API Key you wish to use with Maisie copy and paste the displayed key into the Private key field in the pop-up on your Maisie dashboard. Then copy and paste your Klaviyo Public API key into the Public key field on your Maisie dashboard.
Once you've entered your two API keys click the Validate button to make sure the details you entered are correct. You should then see a success message in green.
If you see an error message, Klaviyo hasn't accepted the API keys you entered so you'll need to copy and paste them into Maisie again.
Next, select the Klaviyo list where you'd like all your Maisie subscribers and events to be synced. If you do not select a list - leaving the "Select a list" option as is - Maisie will create user profiles in Klaviyo but your subscribers won't be added to any of your lists.
If you wish to create a new list in Klaviyo for your Maisie subscribers simply visit your Klaviyo dashboard > Lists & Segments and click the blue Create Lists / Segment button in the top right corner of the screen.
After you have added your Private API Key and selected the list you'd like to sync, click the Save button.
Your bot subscribers will be synced with Klaviyo as soon as you have an email for them.
Currently it is a one-way sync, which means that only data collected by Maisie will be synced to Klaviyo. Data collected or updated via Klaviyo will not be synced back to Maisie.
Maisie will sync the following information to Klaviyo where provided:
The following events in Maisie will be sent to Klaviyo for people who have provided their email address via your Maisie bots:
Events are a very useful feature in both Maisie and Klaviyo. Events enable you to target specific subscribers based upon their events and to send them a targeted email campaign in Klaviyo.
For example, you might decide to send a special offer campaign to all customers who requested that Maisie save their shopping carts for them.