Maisie for customer journeys

Maisie helps you build deeper, more profitable relationships with your customers by engaging with the right messaging for their stage of the journey.

Why your customer's journey should be your biggest consideration

Behind every product you sell is a real person with their own story of engagement with your brand. eCommerce customer journeys are far from simple - and can span dozens of touchpoints on and off-site.

Maisie helps you meet your visitor's unique needs at every step of the journey - maximising your chances of converting them and securing their long-term loyalty.

77%

Shoppers abandon cart without purchasing.

64%

Think retailers don't understand their needs.

1 in 2

Buy more with personalised on-site experiences.

The eCommerce customer journey

eCommerce stores use Maisie at every step of the customer journey

Discovery
Consideration
Purchase
Retention

The eCommerce customer journey

eCommerce stores use Maisie at every step of the customer journey

Discovery

At this stage, visitors are exploring your products and familiarising themselves with your brand. They want to find the right information in the minimum amount of time. Your role is to help them do so as efficiently as possible.

Their questions:

  • Who is this company?
  • Do they have products I want?
  • Which products are right for me?

Maisie's skills

Personal Quizzes

Create interactive quizzes to help customers find the right products for them.

Best Sellers

Show off your best-selling products to drive traffic to high-performance pages.

New in Store

Help visitors discover your new products and drive traffic to new releases.

Consideration

Visitors are now aware of your products and may be comparing you to the competition. They have some unresolved questions and doubts that you will need to overcome in order to win them over.

Their questions:

  • Why are your products the best choice?
  • What are your shipping policies?
  • Are there discounts available?

Maisie's skills

Automated FAQs

Help shoppers discover which products are right for them without having to navigate your entire site.

Newsletter Subscription

Offer visitors incentives like free shipping or useful information for subscribing to your mailing list.

Exit Intent Conversations

Engage visitors trying to leave your site with conversational popups - including price drop and back in stock notifications.

Purchase

Prospects may have decided to purchase one of your products and just need help doing so. Or, they may have some final questions that you need to answer in order to guarantee the sale.

Their questions:

  • How do I complete my purchase?
  • Will this product be available?
  • What are your returns policies?

Maisie's skills

Cart Reminders

Send prospects cart reminders via email or Messenger and bring them back to your site.

Product Notifications

Let prospects know when a product is back in stock or drops in price.

Purchase Incentives

Offer prospects free shipping or discount coupons to close the sale.

Retention

Your prospect is now a customer. You need to make ordering a smooth, friction-free process - and regularly engage them with personalised information to guarantee their long-term loyalty.

Their questions:

  • What's the status of my order?
  • What if i want to change my order?
  • What other products do you have?

Maisie's skills

Order Updates

Answer order queries and send order confirmation updates on autopilot.

Product Upsells

Send customers personalised product recommendations based on their previous purchases.

Talk to a Human

Let customers connect with a human easily with more complex queries.

"Hallelujah. Maisie has been a breeze to install and straight away we could see website visitors interacting. This has the potential to really increase conversion rates."

Oscar, Owner at Oscar Razor

Shopify

“Maisie is an excellent chatbot solution that mimics AI. Great for the store owner who doesn't have the time or manpower to man a chat 24x7 . Maisie allows your customers to answer their own questions by using your knowledge built into the chatbot.”

Brian, Owner at Treasured Locks

BigCommerce

“As soon as I implemented Maisie in my store, I was able to convert visitors who were about to exit to paying customers. The integration with Facebook Messenger is slick and seamless. Highly recommended!”

Lori, Owner at Loskey

Shopify

“Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!”

Ivan, Owner at Chi-ki Jewellery

Shopify

“Maisie has proven results helping our clients grow their eCommerce businesses. I'd be delighted to show you the ins and outs of the platform and how conversational chatbots can help support your business.”

Shaun Johnson

Co-Founder of Maisie

"Hallelujah. Maisie has been a breeze to install and straight away we could see website visitors interacting. This has the potential to really increase conversion rates."

Oscar, Owner at Oscar Razor

Shopify

“Maisie is an excellent chatbot solution that mimics AI. Great for the store owner who doesn't have the time or manpower to man a chat 24x7 . Maisie allows your customers to answer their own questions by using your knowledge built into the chatbot.”

Brian, Owner at Treasured Locks

BigCommerce

“As soon as I implemented Maisie in my store, I was able to convert visitors who were about to exit to paying customers. The integration with Facebook Messenger is slick and seamless. Highly recommended!”

Lori, Owner at Loskey

Shopify

“Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!”

Ivan, Owner at Chi-ki Jewellery

Shopify

“Maisie has proven results helping our clients grow their eCommerce businesses. I'd be delighted to show you the ins and outs of the platform and how conversational chatbots can help support your business.”

Shaun Johnson

Co-Founder of Maisie

"Hallelujah. Maisie has been a breeze to install and straight away we could see website visitors interacting. This has the potential to really increase conversion rates."

Oscar, Owner at Oscar Razor

Shopify

“Maisie is an excellent chatbot solution that mimics AI. Great for the store owner who doesn't have the time or manpower to man a chat 24x7 . Maisie allows your customers to answer their own questions by using your knowledge built into the chatbot.”

Brian, Owner at Treasured Locks

BigCommerce

“As soon as I implemented Maisie in my store, I was able to convert visitors who were about to exit to paying customers. The integration with Facebook Messenger is slick and seamless. Highly recommended!”

Lori, Owner at Loskey

Shopify

“Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!”

Ivan, Owner at Chi-ki Jewellery

Shopify

“Maisie has proven results helping our clients grow their eCommerce businesses. I'd be delighted to show you the ins and outs of the platform and how conversational chatbots can help support your business.”

Shaun Johnson

Co-Founder of Maisie

Customisation

Adapt Maisie to your store and customers

Pick from 18 conversational templates - or easily build your own!

Triggers

Trigger conversations based on business rules like time on page, exit intent, cart value and shipping times.

Segmentation

Display chatbots depending on behaviour, including new vs returning visitors, specific page visits or basket size.

Design

Customise nearly every element of your chatbot - including content, design, images, and conversational flows.